Help

The warehouse operating hours.

What is MOL CART?

Regarding Customer Information Registration

Regarding Identification Documents

I forgot my password.

I am unable to complete the membership registration.

Does an age restriction apply to the membership registration process?

Even if the package has been stored in the warehouse for more than two months, I still hope to extend the storage time.

I would like to know how long the warehouse storage period is.

I would like to return the goods stored in the warehouse.

What does "single delivery" mean?

I would like to know more about the packaging methods.

Can I make requests regarding packaging, such as disposing of unnecessary brochures?

About domestic shipping

Can it be delivered within Japan?

Is there a limit to the size and weight of the parcels?

I would like to know what the maximum weight that can be loaded in a box is.

Can you tell me about the payment methods?

My credit card cannot be used.

When will the points be awarded?

Can a single product be further divided for packaging?

I would like to confirm if the product I purchased can be delivered.

Can fresh food such as fruits and vegetables be delivered?

Can frozen food be delivered?

Can you tell me about the logistics companies and services I can use?

What should I do if the parcel I received is damaged?

My parcel has not yet arrived

I'm unable to log in.

Please tell me how to cancel the membership.

Can you tell me the consultation reception time?

Please provide me with a cost estimate.