What should I do if the parcel I received is damaged?
We are sorry for the inconvenience caused.
Regarding the delivery status, we recommend that you directly contact the logistics company you have chosen for confirmation.
▼The URLs of each logistics company's website are as follows
SF Express: https://www.sf-international.com/jp/ja/dynamic_function/waybill/
Japan Post: https://www.post.japanpost.jp/int/question/index.html