About the insurance and compensation services of delivery companies

• If the compensation amount (total declared value) is less than JPY 20,000

  Insurance fee

  Free

  Compensation amount

  The actual loss amount (the upper limit of the compensation amount is JPY 2,000,000).

  Examples of insurance fee

  If the damage compensation amount (total declared value) is JPY 15,000, we will compensate for free.

• If the damage compensation amount (total declared value) exceeds JPY 20,000

  Insurance fee

  increases by JPY 50 for every additional JPY 20,000

  Compensation amount

  The actual loss amount (the upper limit of the compensation amount is JPY 2,000,000).

  Examples of insurance fee

  Example 1) If the damage compensation amount (total declared value) is JPY 40,000, you need to pay JPY 50 as an insurance fee.

  Example 2) If the damage compensation amount (total declared value) is JPY 50,000, you need to pay JPY 100 as an insurance fee.

  Calculation of Insurance Fee

  We calculate the insurance fee based on the damage compensation amount (total declared value). Please enter the damage compensation amount (total declared value) in Japanese Yen (JPY).

  Compensation Amount (Total declared value)

  JPY

  Calculate

AIR/Sea Mail

• If the compensation amount (total declared value) is less than JPY 20,000

  Insurance fee

  JPY 400

  Compensation amount

  Customer's claimed damage compensation amount (total declared value)

  Examples of insurance fee

  If the compensation amount (total declared value) is JPY 15,000, we will compensate you with JPY 400.

• If the damage compensation amount (total declared value) exceeds JPY 20,000

  Insurance fee

  increases by JPY 50 for every additional JPY 20,000

  Compensation amount

  Customer's claimed damage compensation amount (total declared value)

  Examples of insurance fee

  Example 1) If the damage compensation amount (total declared value) is JPY 40,000, you need to pay JPY 450 as an insurance fee.

  Example 2) If the damage compensation amount (total declared value) is JPY 50,000, you need to pay JPY 500 as an insurance fee.

  Calculation of Insurance Fee

  We calculate the insurance fee based on the damage compensation amount (total declared value). Please enter the damage compensation amount (total declared value) in Japanese Yen (JPY).

  Compensation Amount (Total declared value)

  JPY

  Calculate

  Note

  In addition to the original insurance services, AIR/Sea Mail service also offers a complimentary compensation service that matches the actual amount of loss, up to a certain limit.

  Please refer to the details here.

• If the total declared value is within JPY 100,000

  Insurance fee

  JPY 500

  Compensation amount

  The logistics company will compensate based on the declared price of the package and the extent of the loss.

  You need to contact SF Express customer service yourself.

  Examples of insurance fee

  When the total declared value is JPY 80,000, you will need to pay JPY 500 as an insurance fee.

• If the total declared value exceeds JPY 100,000

  Insurance fee

  JPY Total Declared Amount × 0.005

  Compensation amount

  The logistics company will compensate based on the declared price of the package and the extent of the loss.

  You need to contact SF Express customer service yourself.

  Examples of insurance fee

  When the total declared amount is JPY 120,000, you are required to pay JPY 600 as an insurance fee. 120,000×0.005 = 600

  Note

  The declared value must be filled in with the correct amount, with a maximum limit of JPY 10,000,000.
  Please note that we cannot compensate in the following cases。

  • Regulated items prohibited for export

  • Fragile items, e.g., ceramics, glass products, plaster products, etc.

  • Items that are difficult to preserve, such as fresh produce, specialty products, and seafood etc.

A Mail

• Insurance fee

  Free (included in the service)

  Compensation amount

  If you wish to insure against loss or damage during transportation, you can be compensated up to JPY 10,000.

• If the damage compensation amount (total declared value) is JPY 50,000 and below

  Insurance fee

  JPY 50

  Compensation amount

  Liability limit: JPY 300,000 per parcel

  ※If you join this insurance, you can receive compensation under all-risk conditions within the range of the set insurance amount, even if an accident occurs to your package and Sagawa Express is not at fault or if the liability limit is exceeded.

  Examples of insurance fee

  If the damage compensation amount (total declared value) is JPY 50,000 or less, you will need to pay JPY 50.

• If the damage compensation amount (total declared value) exceeds JPY 50,000

  Insurance fee

  increases by JPY 10 for every additional JPY 10,000

  Compensation amount

  Liability limit: JPY 300,000 per parcel

  ※If you join this insurance, you can receive compensation under all-risk conditions within the range of the set insurance amount, even if an accident occurs to your package and Sagawa Express is not at fault or if the liability limit is exceeded.

  Examples of insurance fee

  • If the damage compensation amount (total declared value) is JPY 100,000, you will need to pay JPY 100 as an insurance fee.

  • If the damage compensation amount (total declared value) is JPY 1,000,000, you will need to pay JPY 1,000 as an insurance fee. However, please note that the liability limit in this case would be JPY 300,000.

  Calculation of Insurance Fee

  We calculate the insurance fee based on the damage compensation amount (total declared value). Please enter the damage compensation amount (total declared value) in Japanese Yen (JPY).

  Compensation Amount (Total declared value)

  JPY

  Calculate

  Please note that the insurance fee is calculated in units of JPY10 yen, and any amount in the unit place is always rounded up.
  Insurance fee: For every JPY 10,000 of the insurance amount you fill out on the delivery slip, a fee of JPY 10 is charged.
  Minimum Insurance Fee: JPY 50 per delivery slip.

  Note

  This service is a type of transport insurance designed to compensate for losses incurred due to theft, damage, etc., during transportation. Especially for high-value, fragile goods, we recommend you consider joining. To use this service, you need to submit a "Transport Insurance Power of Attorney" in advance. This insurance is sold by us as an insurance agent of Mitsui Sumitomo Kaijo Fire Insurance Co., Ltd., and is a "All Risk Condition" transport insurance for compensating for goods loss. If an accident occurs, Sagawa Express will bear the compensation responsibility within the scope of the transport contract, but in the event of natural disasters (for example: logistics facilities are flooded due to high tides caused by typhoons) or force majeure (for example: our consigned goods are severely damaged due to a truck being rear-ended), there may be situations outside the compensation scope of the transport terms. If you join this insurance, even if Sagawa Express is not at fault or the liability limit is exceeded, you can receive compensation under the all-risk conditions within the set insurance amount range. In addition, the insurance fee is borne by the customer, and whether to join this insurance is determined by the customer. If the customer wishes to join, they can consider the following guide and "Important Matters Explanation". If you wish to join content that we do not provide, you can consult our agent Sagawa Express or the underwriting company Mitsui Sumitomo Kaijo. The main damages that do not pay insurance money include: damages caused by the intentional or gross negligence of the insurance contract party, the insured, the person who should receive the insurance money, or their legal representatives or employees; damages caused by the nature of the goods (such as natural wear and tear, decay, rust, mold, deterioration, discoloration, etc.); damages caused by incomplete packaging; damages caused by transport delays; indirect damages (such as mental damages, penalties, loss of profits, etc.); for goods on land (including lakes and rivers), damages caused by earthquakes, volcanic eruptions or tsunamis caused by them, war, civil unrest, quarantine, acts of public authority; if the insurance contract party and the insured are business operators (including individual operators), whether directly or indirectly, damages caused by network attacks, etc.